Privacy Policy

This privacy policy explains how Aylesbury Airport Transfers (Aylesbury Airport Transfers) collects, uses, stores and protects your personal data when you use our website or submit an enquiry.

We are committed to protecting your privacy and handling your data in an open and transparent manner in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

For any questions about this privacy policy or how we handle your data, contact us at hello@aylesburyairporttransfers.co.uk.

What personal data we collect

Contact information:

• Full name
• Email address
• Phone number

Journey information:

• Pickup address and postcode
• Destination airport and terminal
• Travel date and time
• Number of passengers
• Flight number
• Return journey details if applicable
• Vehicle preferences or special requirements

Technical data:

• IP address
• Browser type and version
• Pages visited on our website
• Time and date of your visit
• Referring website

We do not collect any special category data such as health information, racial or ethnic origin, political opinions or religious beliefs.

How we use your personal data

To process your transfer enquiry — when you submit a booking form, we use your contact and journey information to pass your enquiry to our licensed private hire operator partner for confirmation.

To communicate with you — we use your email address and phone number to respond to your enquiry, confirm your booking and send relevant updates.

To improve our website — we use technical data collected through cookies and analytics to understand how visitors use our site.

Legal basis for processing:

• Contract performance — processing your booking enquiry and arranging your transfer
• Legitimate interests — improving our website and services
• Legal obligation — where we are required to retain records by law

Who we share your data with

Our taxi operator partner — when you submit a booking enquiry, we share your name, contact details and journey information with our licensed private hire operator partner based in Aylesbury. Our partner is bound by their own data protection obligations.

We do not:

• Sell your personal data to any third party
• Share your data with marketing companies
• Transfer your data outside the United Kingdom without appropriate safeguards

Service providers — we may use trusted third-party services to operate our website, including hosting providers and email services. These providers process data only on our instructions and are bound by data processing agreements.

How long we keep your data

• Booking enquiry data — 12 months from the date of enquiry
• Completed booking records — 6 years for accounting and legal purposes
• Website analytics data — 26 months (standard Google Analytics retention)

After these periods, your data is securely deleted or anonymised.

Your rights under UK GDPR

• Right to access — request a copy of the personal data we hold about you
• Right to rectification — ask us to correct inaccurate or incomplete data
• Right to erasure — ask us to delete your data where we no longer have a lawful reason to hold it
• Right to restrict processing — ask us to pause processing in certain circumstances
• Right to data portability — ask us to provide your data in a structured, commonly used format
• Right to object — object to processing where we rely on legitimate interests

To exercise any of these rights, contact us at hello@aylesburyairporttransfers.co.uk. We will respond within one calendar month.

Cookies

Our website uses cookies to improve your experience and to analyse website traffic. For full details, please see our Cookie Policy.

Changes to this privacy policy

We may update this privacy policy from time to time. When we make significant changes, we will update the date at the top of this page.

How to complain

If you are unhappy with how we have handled your personal data, you have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.

We would always prefer to resolve any concerns directly — please contact us at hello@aylesburyairporttransfers.co.uk before escalating to the ICO.